KP Government to launch citizens’ feedback data collection

The Government of Khyber Pakhtunkhwa has approved the launching of a citizens feedback data collection system where the dealing and performance of the government functionaries will be directly inquired about from the concern citizen through mobile telephone calls and sms.

Immediately and for the time being such inquiries/calls will be made to those visiting different authorities regarding registration of deeds and preparation of domicile certificates but the coverage of the program will soon be extended to each and every organization of the Provincial Government. 

The scheme was approved in a meeting presided over the Chief Secretary Mohammad Shahzad Arbab.

Besides others, The representative of the World Bank in Pakistan Shakil Khan, Additional Chief Secretary P&DD, Khalid Parvez, Additional Chief Secretary Finance Sahibzada Saeed, Secretary Home and Tribal Affairs Muhammad Azam Khan,Secretary Administration, Secretary Industries, Chief Economists participated in the meeting.

The participants were briefed in detail about various practices and proposals with a view how to ensure transparency and feed back about the performance of individual government functionaries while dealing with the citizens and how to get spontaneous and specific feedback from the citizens and how to document it properly.

After a long deliberations it was decided that all commissioners and Deputy Commissioners will on their own make calls to the individuals who visit the authorities in respect of different deed registrations and preparation of domicile certificates to inquire about the dealing meted out to them by the functionaries concern and their feed backs will be properly documented on a web.

As the calls will be made through smart phones, therefore, neither any proxy can be used nor can the location be changed. Side by side with it the software regarding forms etc. will be further developed so that the working of the scheme are extended to almost all government organizations and the calls made be all heads of the departments and even public representatives.

In view of the fact that the provincial government had promulgated the access to information law therefore, in future the feedback so received will be instantly available to the public on the web.

Short URL: https://www.newspakistan.pk/?p=40975

Posted by Tahir Khan on Jul 21 2013. Filed under Latest News, National, Pakistan, Politics. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.