United Airlines’ CEO finally apologizes

United Airlines has come under fire for dragging one of its customers off the plane after he refused to get off voluntarily. The incident took place on Sunday and finally on Wednesday, the CEO of the company apologized for what happened.

The apology came amidst a barrage of criticism of the airline’s actions on a Sunday flight and its initial explanations. Initially, the official stance of the carrier was to keep explaining why they did what they had to do and never apologized for their actions. However, that stance backfired as the company’s stocks fell and there was a call to boycott the airlines by the customers.

On Wednesday, CEO Oscar Munoz said; “I continue to be disturbed by what happened… and I deeply apologise to the customer forcibly removed and to all the customers aboard. We take full responsibility and we will work to make it right.”

However, critics are saying that the apology came too little too late and that this particular episode has put a dent in United Airline’s reputation. The practice of ‘bumping’ passengers off of overbooked flights, has also come under scrutiny. When airlines overbook their flights, they ask passengers to voluntarily give up their seats and at times, also offer incentives.

The passenger who got dragged off from the United Airlines flight was a 69-year-old American doctor of Vietnamese descent named David Dao. He was dragged-off so brutally that he was bloody by the time he was off the flight.

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Posted by fatimaarshad on Apr 13 2017. Filed under Latest News, World. You can follow any responses to this entry through the RSS 2.0. You can skip to the end and leave a response. Pinging is currently not allowed.